Help & Support

All drivers are assessed, rated, vetted and insured before being approved as movers on the Movepal app.

Only the best removalists are approved Movers.

The Movepal platform is there to support you and your Mover before, during and after your move.

Yes, Movepal can do multiple pick-up addresses and no, it's not as uncommon as you might think. But when you're booking a move on the Movepal app, the estimate only lets you put in one pick-up address and one delivery address.

That's because your moving estimate won't change if you have more than one pick-up address: Movepal prices are by the minute with a one hour minimum, starting from the time they arrive at your first pick-up address and finishing when they've delivered the last item. No matter how many pick up addresses.

So how do you book it in?
That's easy: just put the first pick-up address in the pick-up field, the final delivery address in the delivery field and choose your arrival time and moving team. Then, when you're asked for additional notes, you include the details of your second pick-up address in the notes field, along with any other points you think the movers should be prepared for, ie. any particularly heavy or precision items.

You are not charged any call out fees or depot travel to and back fees.

Your Mover has their own truck so you don’t have to pay for the Mover to check in and out of a depot before or after your move.

Movepal is a platform that connects you with your Mover. The high costs with running a typical moving company are not necessary on this platform.

Movers are teams made up of 1 man and his Van or 2 men and their truck.

Choose 1 man for boxes and bags and small furniture items like chairs and side tables.

2 men can usually lift most furniture items as long as the access is good and the items are not too heavy. Be sure to take pictures of any items or access that may be difficult for 2 men.

Contact Movepal Support if you are unsure how many men is best for your move.

If you want your move to go quicker, you are welcome to assist your Mover with your move. It is your responsibility to ensure you are sufficiently fit and able and agile and up for the task.

Be mindful that your Mover is used to working as a finely tuned team and that sometimes your move will go quicker if you don’t help.

If you live in the CBD, it’s a good idea to book a parking permit for the truck. Melbourne CBD requires you to book at least 5 business days in advance. Book 1 parking space for a van or small truck and 2 parking spaces next to each other for a medium truck and 3 for a big truck.

If you are not able to book a permit in time, your Mover can park his truck as close as possible to your entrance.

Most apartment buildings require you to book the lift for your Mover.

Check with your building manager for the time slots and rules around booking the lift.

All moves have complimentary Movepal Insurance for accidental damages to your goods by your mover. You don’t need to pay anything extra to insure your goods. This complimentary insurance is limited up to $10,000 per move and $1,000 per item.

Your mover will be responsible for paying the $200 excess for your claim. If the value of your goods is higher than the complimentary limit, be sure to take out additional insurance or don’t include those items in your move. Check out the full terms and conditions for Movepal Insurance.

You have complimentary Movepal Insurance cover for your move. If a mover accidentally damages your goods, you can claim through Movepal Insurance up to a maximum of $10,000 for your move or up to $1,000 per item.

Your mover is responsible for contributing the first $200 of your claim. Be sure to check out Movepal Insurance for the full terms and conditions of this complimentary insurance.

Nobody wants to open up the box marked ‘cutlery’ to find it in total disarray, a minefield of sharp edges and rogue spoons. This, can be avoided with one simple packing hack. You will need: butchers paper, packing box, and a marker.

Make up the box and place a sheet of paper at the bottom of the box to seal it. Next choose a category (i.e. forks) and lay them flat. Then use another piece of butcher’s paper to cover the forks, and a marker to label the paper with ‘forks’. Repeat this same process with all cutlery types. Give your sharp knives an extra individual wrap around the sharp edges before layering.

But that’s it, a simple and easy hack for keeping your cutlery order from start to finish of your move.

Tape bottom long seams together with 2 tape strips ending half way up the box.

Use liberal amounts of white packing paper sheets for breakables or fragile items. Scrunch balls within the box on bottom, sides, top and in between the items. Use 1 or more sheets to individually wrap items. For stem glasses, pack stems facing up. For plates and bowls, wrap snugly in bundles and pack on their sides. Use extra scrunch balls to buffer delicate items.

Tape top of box long seams together with 2 strips of tape. Label the box with room designation and basic list of contents.

TIP: Always pack heavy items on the bottom and light items on the top.

We don’t deliver boxes but you are welcome to pick up boxes from Movepal assessment and training depots.

Boxes can also be bought from your local Bunnings. Buy Moving & Packing Boxes